Ticket Guidelines:

• All tickets are non-refundable, with no exchanges.
• Residents may purchase up to 10 tickets for dance/events and up to four tickets for bus trips.  Overnight bus trips are an exception with only two tickets allowed per person due to room occupancy.
• If an event is altered, the ticket purchaser will be contacted. If multiple tickets have been purchased, it is purchaser’s responsibility to contact other members of their party.
• If purchasing trip tickets for others, be prepared to submit a list of names for those guests at time of purchase. If Guest is unknown please enter “guest.”
• Tickets for on-site events which have not sold out will be available to the public at the Member Services office 48 hours prior to the event unless otherwise noted. Events not sold out will have tickets available for purchase at the door 30 minutes prior to the event.
• All ticket sales are first come, first served. Tickets become available for new events the first business day of each month at 8 a.m. and can be purchased online at (www.sctxca.org) or at the Member Services office. We do not take phone reservations nor do we place reservations on hold.
• Many “hot” items sell out quickly so plan to purchase tickets as early as possible. Events requiring a ticket count (i.e. events with meals) may have ticketing or deposit deadlines. Check your Sun Rays or online for information.
• Short Term Renters will not have online ticket purchasing capabilities; tickets must be purchased at the Front Desk.

Ticket Resale:

• If a ticket is purchased and the buyer cannot attend the event, the ticket may be sold to another resident. Check the Member Services office to see if the ticket resale list is available. Post your tickets on the Sun City Web Site (www.sctxca.org) on the Resident Forum, under CA Ticket Exchange. Items can also be posted on the bulletin board in the Social Center Lobby, space available. Stop by the Monitor’s Desk in the Lobby to post.
• If you’ve sold tickets for a bus trip, please call 948-7733 with the following information: (1) the event; (2) ticket numbers; (3) the names and phone numbers of the person to whom the ticket was sold.

Lost Tickets:

In the event of a lost ticket, you may use your receipt for admission. If you do not have your receipt, please wait until 48 hours prior to event. If your ticket is still missing, go to the Member Services office and a copy of your receipt will be issued and may be used as proof of payment to enter the event.

Ticket Cancellation Policy:

• If the CA should cancel/reschedule an event and you cannot attend on the rescheduled date, a refund will be given. Bring original ticket or receipt to the Member Services office for processing.
• Cancellation/reschedule notification will be made via email, on Channel 79, Sun City Web Site (www.sctxca.org), Community Calendar, and at the Member Services office.

Ticketing System Login and Logout:

• Only one member of a household can be logged into the ticketing system at the same time. For example: Bob (Household ID 12345-000) logs into the portal and goes to the ticketing system and his wife Betty (Household ID 12345-001) logs into the portal and tries to go to the ticketing system at the same time, Betty will not be able to access the ticketing system. She will click on the ‘Ticket’ button and not be able to access the ticketing system. 

Logout if you leave the ticketing system. If you have accessed the ticketing system and “X” or close the ticketing window rather than logging out of the ticketing system you will not be able to access the ticketing system until about 10 minutes have passed and our ticketing system has deleted your “abandoned” session. You must end your sessions in the ticketing system by clicking ‘Log Out’ on the ticketing screen if you wish immediately to re-enter the ticketing system.

If you improperly left the ticketing system, then any other member of your household will not be able to go to the ticketing system until the “abandoned” session is deleted by the ticketing system.