Mentors Program:
Getting Help & List of Mentors
The Sun City Computer Club Mentor Program is a source for help with Member computer problems by phone, remote assistance programs or, if necessary, by visiting the Member's home. The Mentors are Computer Club members who volunteer to help other members without remuneration and are not professionals. They assist to the best of their abilities. They provide this service with the understanding that they (the Mentor and the Computer Club) WILL NOT BE HELD LIABLE for any problems a Mentor might unintentionally cause. In some cases the Mentor will be unable to resolve a problem and will either suggest another Mentor, or that the Member use a local computer repair shop. Furthermore, in those instances where a Computer Club member’s computer is used for business purposes, Mentors may decline to attempt to solve any software or hardware problems due to potentially higher liability. Users/owners of computers that are used in business should consult a bonded and insured Professional.
Before you Contact a Mentor
Before contacting one of the Mentors please be prepared to answer the following questions:
1. Have you tried rebooting your computer (Start > Turn Off Computer > Shutdown), waiting one minute, and then turning it back on to see if the problem goes away?
2. Have you checked to see that all cables and plugs are firmly connected?
3. What version of Windows are you using? When did you last check for critical updates?
4. What Internet Service Provider do you use?
5. Which Virus Protection software do you have installed? When did you last update the virus definitions and run a scan?
6. Do you have a firewall installed?
7. What program or website were you using when your computer failed?
8. What error message did you receive, or other symptom?
After you have completed these steps and the problem remains, use our Mentor Help Request Form to request help from a Mentor. Fill out all fields on the form and click "Submit" once, at the bottom of the form. Your request will go by email to all Mentors. An available Mentor will contact you by phone or email to discuss your problem and make arrangements to come to your home, if required.
Notice - Please read
If you are a new Club member or not yet a Club member, your request will require approval, which usually will be done within 24 hours. Non-members are expected to join the Computer Club within ten days if they are satisfied with the results of their Mentor visit.
If you would prefer to contact a specific Mentor by phone you may access the Mentor list by clicking on the link below. Choose a Mentor from the category that best describes your problem and call using the phone numbers shown. Please call between the hours of 9 AM and 6 PM Monday through Saturday. No mentor calls on Sunday please.
There is no charge to Club members for Mentor service, but we ask that you consider "repaying" the Club by serving as a volunteer Monitor in the CyberCenter Lab.
If you have questions about the Mentor program or if you would like help in obtaining the services of a Mentor contact the Mentor Coordinator, John Baumann .
If you are willing to be a Mentor please let John know. We are always looking for additional Mentors.